Here you can find the answers to the questions we are most frequently asked about Chalet Patagonia. Please either browse through the topics or type your question in the search box.

If you don’t find an answer send us an email and we will get back to you as soon as we can. (Do look through these questions first though as you may well find your answer here.)

Here you can find the answers to the questions we are most frequently asked about Chalet Patagonia. Please either browse through the topics or type your question in the search box.

If you don’t find an answer send us an email and we will get back to you as soon as we can. (Do look through these questions first though as you may well find your answer here.)

  • How do I make a booking?

    In order to make a booking, first check the availability of the property (select the dates of the week you want to book via our "Check availability and price" button on the home page). If the property is not available for your chosen dates, we will suggest the nearest dates we have available. If the property is available for your chosen dates, please click on the orange "Book Now" button and fill in the form. Once you have filled in our booking form, we will hold the booking for you for two days in order to give you time to get the 35% deposit to us. You can pay us by debit/credit card, by bank transfer or by French euro cheque.

  • When will I get my security deposit back?

    Your security deposit will be returned after we have inspected the property - within 14 days of departure.

  • How much is the security deposit?

    The security deposit is 1500 euros.

  • Do I need to clean the property at the end of my stay?

    No cleaning is included in all our rentals, but you will still need to remove all rubbish (both inside and outside the property) on your day of departure.

  • Is cleaning included in the rental cost?

    Yes, the cost of cleaning the property at the end of your stay is included within the rental cost.

  • What are the arrival and departure times?

    Please arrive between 16:00 and 19:00. You will need to vacate the property by 10:00 on your day of departure (or 10:00 for weekends and short stays only).

  • What is the capacity of the property?

    The property can accommodate 12 people (with a maximum of 8 adults).

  • Does the price include free use of the WiFi internet?

    Yes

  • Does the price include firewood?

    Yes.

  • Can I smoke inside the property?

    Our property is non-smoking, but you can, of course, smoke outside.

  • When will I need to pay the balance of the booking?

    The balance of the booking is due 8 weeks before your arrival date. If you are making your booking less than 8 weeks before your arrival date you will need to make full payment at the time of booking.

  • Does the price include heating, water and electricity?

    Yes, subject to reasonable usage.

  • Can you hold a period for me while I make my decision?

    Yes, you can hold a booking for a period of 24 hours without any obligation by checking availability on our website and filling in our 'Hold Now' form.

  • Do you give a discount for bookings of more than one week?

    Sorry, we don't offer a discount.

  • Can I bring my dog/cat?

    Sorry, we do not accept pets in our property.

  • Is there cleaning equipment available?

    Yes and a selection of cleaning products.

  • Do you accept cheques-vacances?

    No, not at the present time.

  • Can you recommend a holiday insurance company?

    Yes, Aduciel - www.aduciel.fr. where you can take out a fixed-price cancellation policy.

  • Does the price include linen and towels ?

    Yes. Towels and linen are included, and beds will be made up for your arrival.

  • At what times of the year do you accept weekend and short stay bookings?

    We take weekend and short stay bookings in the low season - May, June, September, October, November and December (up until Christmas week).

  • What are the minimum number of nights for a short stay booking?

    The minimum price is for a 2-night stay but you can also pay the price and stay for as little as one night.

  • What are your arrival and departure times for weekend bookings?

    For weekend bookings (unless otherwise stated) you can arrive from 16:00 on your day of arrival and will need to vacate the property by 10:00 on your day of departure.

  • How many nights are your weekend bookings?

    Our weekend bookings are for two nights (but you can also pay the two night price and stay for one night). Please do a search on our website for pricing for stays longer than 2 days. (Note: the price for 6 days is the same as for a week).

  • Is it possible to stay for one night only?

    It is no problem to stay for only a single night but the price will be the same as a two night stay.

  • Can I have the address of the property?

    The address is:

    1390, route des Confins

    Le Var

    74220 - La Clusaz

    Haute Savoie

    France

  • How far away from the property are the shops?

    The property is 1.5 km away from the village centre of La Clusaz, where there are some small shops and 1.5 km from the nearest big supermarket.

  • How far is the property from La Clusaz?

    The property is 1.5 km away from La Clusaz.

  • Can you give me the exact location of the property / GPS co-ordinates?

    The property GPS co-ordinates are as follows: 45.907235, 6.447826

  • Do I need a car to get to your property?

    Yes, you will need a vehicle to reach our property.

  • What is the altitude of the property?

    The altitude is 1150 metres.

  • How far away is the bus stop for the ski bus?

    The nearest stop for the ski bus is 0.02 km from the property.

  • How many car parking spaces are there?

    At the property, there are:

    - car parking spaces: 3

  • How do I find the property and collect the keys?

    We will send you an email a few weeks before the start of your holiday that will contain full arrival details together with all contact details (telephone and email). Upon your arrival, you will be given the keys and advice relating to the property and the local area, and answers to any questions you might have. You will also be asked to pay the 1500 euros security deposit.

  • Do I need snow chains?

    It is a legal requirement that snow chains must be carried when driving on mountain roads in France during the winter months (from 1st December to 30th April), even for 4x4s. If you are hiring a car make sure that they are provided.

  • How long will it take to get to ?

  • Is there an enclosed outside area for small children to play in?

    No

  • Do you have a raclette grill?

    Yes

  • Can you recommend a ski hire shop?

    To rent great ski equipment at the best prices please visit either of our two ski hire partners -

    Passion Altitude www.passion-altitude.com (who will deliver and fit your skis and snowboards in our property)

    or

    OVO Ski www.ovoski.com (who are a network of the finest ski hire shops in the local area).

  • Will I need a car to go skiing?

    The property is adjacent to the piste, so no need for a car.

  • Are the roads regularly cleared of snow?

    All the local roads are regularly cleared of snow by the local commune as required. They are though not cleared from approximately 21:00 until 07:00.

  • What are the bedroom and bed details?

    Ground floor:

    Bedroom 1: 1 double bed 160cm x 190xm with an ensuite shower room with shower, hand basin and wc

    Bedroom 2: 1 double bed 160 cm x 190cm with an ensuite shower room with shower, hand basin and wc

    Bedroom 3: 2 single beds 90cm x 190cm

    Bedroom 4: 3 sets of bunk beds 90 cm x 190cm

    There is also another shower in the hammam space on this floor and an extra independent wc.

    First floor:

    Master bedroom: 1 double bed 90cm x 190cm with an ensuite shower, hand basin and wc.

  • What do I do if I break something or something stops working during my stay?

    We realise that "accidents can (and do) happen". If something is broken or stops working during your stay, please let us know straight away.

  • Do you have a fondue set?

    Yes

  • Is there a nursery in La Clusaz?

    There is a nursery in La Clusaz "Club des Mouflets" - tel +33(0) 4 50 32 65 43 for babies and children from the age of 8 months to 4 years. For children from 3 to 6 you can also contact "Club des Champions" - tel +33(0) 4 50 32 69 50. Please contact them directly for further details.

  • How long will it take to get to Geneva airport?

  • Can you arrange babysitting / child minding?

    Yes we can arrange a baby sitter / child minder. Please ask us for details once you have secured your booking.

  • Can you provide a baby's cot?

    Yes (it is essential you inform us if you would like a baby's cot prior to your arrival). Please note that we do not supply bed linen for cots.

  • Can you recommend any local products or services?

    We're currently working on a directory. Please get in touch if you have a specific requirement.

  • Can you provide a baby's high chair?

    Yes

  • Which is the nearest airport?

  • Is there a garden?

    Yes, there is a 1500 m2 garden.

  • Do you have a barbecue available?

    Yes, a gas barbecue is available at the property.

  • Can you give me more information about your jacuzzi?

    The outdoor jacuzzi holds 4 people. The temperature of the water is set at around 36°C.

  • The property is right by the train station.

  • The property is adjacent to the nearest bus stop.

  • The property is adjacent to the nearest bike path.

  • Can you organise a catered evening?

  • Do you do half-board, full-board?

  • Can you buy some groceries for us and have them waiting for us in the property for when we arrive?

    Yes this is usually possible. We will contact you after you have made your booking to find out if you have any special requirements.

  • Can you pick us up and take us back to the airport / train station?

  • Can you arrange for a champagne welcome?

    Yes this is usually possible. We will contact you after you have made your booking to find out if you have any special requirements.

  • Can you provide meals to reheat on arrival?

    Yes this is usually possible. We will contact you after you have made your booking to find out if you have any special requirements.

  • Can you arrange additional cleaning during our stay?

    Yes, this is usually possible. We will contact you after you have made your booking to find out if you have any special requirements.

  • How far away are the ski slopes?

    The property is adjacent to the pistes.

  • Where is the nearest ski school?

    We recommend two ski schools in La Clusaz: ESF (www.esf-laclusaz.com) and ESI (esi-laclusaz.com/). Both schools have many excellent English-speaking instructors.

  • How frequent are the buses?

  • What is the cost of lift passes?

    Full details of lift pass costs, including the Aravis lift pass which covers La Clusaz, Le Grand Bornand, Manigod and St Jean de Sixt, plus pre-ordering online can be found on the Ski Pass La Clusaz website.

  • Are the ski buses free?

    Yes, ski buses in La Clusaz, Le Grand Bornand and Saint-Jean-de-Sixt are free with the 'carte d'hote'. Please consult us for more details once you have made your booking.

  • Is it possible to ski under floodlights?

    Le Grand Bornand offers night skiing every Tuesday night, and if you feel adventurous you can try the local sledges under floodlights in La Clusaz on Tuesday and Thursday nights. La Clusaz also runs 'Full Moon Ski' nights, when the pistes are lit only by the glow of the full moon. Enjoy the tranquility of skiing by moonlight, or stop in at one of the bars or restaurants offering everything from drinks and food to bonfires and music. Also, Croix Fry offers night skiing every night of the week during peak holiday weeks, and most Friday and Saturday night from late December until late March. Skiing is open from 4.30pm to 9.30pm.

  • At what time do ski lifts open and close?

    The lifts open at 09:00 and close between 16:30 and 17:00

  • I am interested in cycling/mountain biking. Can you give me some contacts?

  • We want to go fishing, can you give us some contacts?

  • Can you recommend any local products, services or events?

    You can sign up to our monthly newsletter which has news of local events and activities to try.

  • The nearest golf course is Golf du Lac d'Annecy.